Accessibility Statement

The body making the statement “Public Transport Administration” is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to:

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and the Framework for Assessing Web-Accessibility (RAWeb) version 1, due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:


  • 2.2 – The title of the iframe “Spam protection system reCAPTCHA” is not appropriate.
  • 6.1 – An empty title attribute is present on the “Cookie Policy” link in the “Cookie Management” section of the “Legal Aspects” page.
  • 13.3 – An office document available for download does not have an accessible version.
  • The CookieBot cookie manager and the reCAPTCHA security system have been exempted.
  • They have therefore not been subject to a full and detailed audit.
  • However, it has been verified that their presence does not hinder the use and consultation of the rest of the site.

Accessibility features

An accessible website allows for example to:

  • Customise its display via the operating system and/or the browser (enlarging or reducing the font size, changing the typography, modifying the colors, stopping animations, etc.).
  • Navigate using assistive technologies like a screen reader or a braille display.
  • Navigate without using a mouse, with just a keyboard, switches, or a touchscreen.
  • View videos and audio content with subtitles and/or transcripts.

Preparation of this accessibility statement

This statement was prepared on 29 May 2024. The declarations contained in this statement are accurate and based on an actual evaluation of this website compliance with the requirements defined in RAWeb 1, such as an assessment carried out by a third-party: Ideance. The statement was last reviewed on 29 May 2024.

Feedback and contact information

If you notice a lack of accessibility, send an email to,describing your problem and specifying the page on which it occurred. The Public Transport Administration commits to replying to you within 1 month. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

  • in writing in a document or email;
  • orally in an interview or by phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.

This statement is based on the model set out in the Implementing Decision (EU) 2018/1523. This model is owned by the European Union and licensed under a Creative Commons Attribution 4.0 International license.